To deliver voice circuits to remote call centers for incoming customer service calls or outgoing sales/marketing calls. The solution must be simple to deploy at remote call centers that have limited technical support staff. It also needs to efficiently utilize expensive satellite, leased line and/or IP bandwidth to minimize networking costs. Since call center functionality cannot be compromised, all PBX or telephony server features, such as predictive dialing and automatic call distribution (ACD), must be supported transparently.

Our Solution

RAD’s Vmux-2100 is a scalable, compact, 1U high product that is ideal for remote call centers because it is easy to deploy and efficiently delivers high quality voice with 16:1 voice compression. The Vmux-2100 also transparently supports all PBX or telephony features to ensure that call center functionality is not compromised. Redundant link capability ensures voice calls are not dropped when primary T1/E1 link fails.

TDMoIP® is a registered trademark of RAD Data Communications Ltd.

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